To create a warm and welcoming environment for our clients and engage with clients in the service.

Roffey Place is a short-term accommodation service, where the needs of each individual are assessed and supported. Individuals are supported to transition from Roffey Place to suitable longer-term accommodation that also meets their needs at that time. The service is for local homeless people who have suffered multiple and often prolonged disadvantages throughout their life.

As such residents typically remain in the service for between 6 and 9 months during which time, they are supported to develop the skills and networks to be able to live independently in the community.

The service adopts a multi-agency approach, with ample space and facilities to support this, including provision for organisations to work directly with clients and connect with one another onsite. A clinical room, counselling rooms, digital inclusions facilities and training rooms will support the delivery of therapeutic services, medical interventions and skills development. We also have a large kitchen for catering and training. This holistic approach to well-being empowers clients to develop skills and independence.

• Greeting clients
• Taking their breakfast orders.
• Serving hot and cold drinks.
• After breakfast session has finished to clean the kitchen (floors, worktops, oven, etc)
• We have two volunteers on each shift with one back up if necessary
• Supervision of dining area and ensuring spillages are quickly dealt with

Turning Tides offers volunteers training so your time volunteering is the best it can be, is as safe as possible, and of course adds value to your experience and to Turning Tides.

Every volunteer regardless of role will have their initial induction. The induction will cover Professional Boundaries, Safeguarding, and Equality and Diversity and you will be issued with a volunteer handbook and code of conduct.  You will also have a site-specific health and safety site specific induction.  There will be a chance for you to ask any questions.

Each role has specific online training that you need to commit to complete.  Dependant on role this can be between 30 mins to 1 hr.  This will be discussed further at your induction.

It is Turning Tides’ hope and expectation that as a volunteer you will:

• Be inclusive and welcoming
• Communicate with staff on duty
• Be flexible to the needs of the staff member on duty.
• Abide by the Confidentiality, Professional Boundaries and Health and Safety Policies at all times

All of Turning Tides’ roles require applications forms completed and two character references. These references do not need to be employment references, however, we cannot accept references from family members.

If you have any further queries please contact Isobel on 07749 491285 or volunteering@turning-tides.org.uk